Last Revised: March 31, 2016
1. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Services, including information:
- By which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”); and/or
- About your internet connection, the equipment you use to access our Services and usage details.
We collect this information:
- Directly from you when you provide it to us, including when you register an account on the Services or while otherwise using the Services.
- From your employer (or from your family member’s employer that sponsors a health plan under which you are covered) or your health benefits provider, which we collect in connection providing health benefits consulting services to you and your employer.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies.
2. Automatic Collection of Information
Do Not Track
We do not track our users across third party websites and thus do not respond to the Do Not Track (“DNT”) settings in your web browsers. However, some third party website do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, certain website browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
3. How We Use Personal Information That We Collect Online
We may use your personal information within Burd Health (i) to present our Services and its content to you (including via our user portals), (ii) provide you with the services and products you request, (iii) to assist with your questions about our services and products, and (iv) to evaluate our services and products and to improve our Services to serve you better.
For example, if you subscribe to any of our electronic or physical communications, we may use your e-mail or physical address to send you such communications about our Services. You will be given the option through the Services to unsubscribe from such communications, including by contacting us at email@example.com. Note that even if you unsubscribe from receiving such communications, we may send you communications that are administrative in nature, such as to verify your account information, to respond to a question you may have about your account or the Services, or to notify you about maintenance related downtimes to the Services.
We may also use your personal information to provide certain health benefits consulting and administrative services for you and your employer. For example, we may use your PHI to assist your employer in developing a health and wellness program for all or specific groups of health plan participants.
Burd Health may remove personal identifiers from personal information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Burd Health may use this aggregated information for internal reporting and analysis of the Services, or to create reports and analyses for review by your (or your family member’s) employer.
For instance, Burd Health may use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Services. Your IP address may also be used to gather broad demographic data. It is not stored or linked to your personal profile information, such as name or contact information.
Disclosure of Personal Information to Third Parties
Except as set forth below, we will not give, sell, rent, loan or otherwise disclose any of your personal information to any third party, unless (i) you have authorized us to do so, (ii) we are legally required to do so, for example, in response to a governmental subpoena, court order or other legal process, and/or (iii) it is necessary to do so in order to protect and defend our or a third party’s rights or property, or to protect the safety of the public or any person.
Any personal information or content that you voluntarily disclose for public posting to our Services, such as user profiles or customer testimonials, becomes available to the public.
We may share non-personally identifiable information (such as anonymous usage data and demographics, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Services or to drive product engagement with other users of the Service.
4. Your Privacy Choices
Access to personal information. You or your authorized or designated personal representative have the right to inspect and copy your personal information maintained by us. We may deny access to certain information for specific reasons, for example, where state law prohibits such access.
Restrictions on Uses and Disclosures. You have the right to request restrictions on our use and disclosure of your personal information. While we will consider all requests for additional restrictions carefully, we may not be required to agree to a requested restriction (e.g., due to legal disclosure requirements). If we do not agree to a requested restriction, we will notify you in writing why we are declining the request and what steps you can take regarding such denial. In addition, it may be impossible to completely delete your information without some residual information because of backups. We also reserve the right to retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Correct or Update Information. If you believe the personal information we maintain about you contains an error, you may request that we correct or update your information. If you wish to cancel your account on the Services, please contact us at firstname.lastname@example.org.
5. About Minors
Our Services on www.burdhealth.com are not directed at or intended for use by minors. Therefore, we do not wish to receive, nor do we knowingly collect, personal information from minors via the Services, unless we have verifiable written consent from the parent or a guardian to collect such information.
No one under age 13 may directly provide any personal information to Burd Health on or through our Services without verification of parental or guardian consent. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental or guardian consent, we will delete that information. If you believe that we might have any information from or about a child under 13 without parental or guardian consent, please contact us.
6. How We Protect Information Online
We realize your personal information is extremely sensitive, and we are required by law and contractual obligations to maintain the privacy of your personal information. Therefore, it is our policy to protect your account information against unauthorized access or release. To accomplish this protection, we use industry standard services that encrypt your account information.
All protected health information submitted to us through the Services is stored in an encrypted HIPAA-compliant database. The user is automatically logged out of the Services after a certain period of inactivity.
In addition, we have procedures that limit Burd Health’s employees and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, mandatory training programs, and internal policies on data privacy and corporate integrity. We take appropriate disciplinary measures to enforce employee privacy responsibilities.
However, as effective as encryption technology is, please bear in mind that no Internet transmission is ever 100% secure or error-free. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to Burd Health you do at your own risk. More specifically, e-mail sent to or from this site may not be secure. As a result, you should take particular care in deciding what information you send via e-mail. Any passwords, ID numbers, or other special access numbers you might use to access any part of the Services are your responsibility; take care to safeguard them.
7. Links to Other sites
8. California Residents
California residents may choose to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes or choose to opt out of such disclosure. Our policy is not to disclose personal information collected online to a third party for directing marketing without your approval. To make a request or to opt out at any time, please contact us at the contact information provided below.
9. Your Consent
By using our Services, you consent to the collection, use and disclosure of information as described in this policy.
10. How to Contact Us